• Does the tour start and end at the same place?

The answer is YES. The tour starts and ends at the same place, however we are always subject to weather conditions.

• What do I do when I have arrived at the meeting point?

Just wait for a crew member to pick you up a few minutes before the tour starts. You can find the meeting point by searching for "Sa Calma Boats Can Pastilla" on Google Maps or "Sa Calma Boats Palma" on Google Maps (depending on where the activity takes place).

The meeting point is not an office.

• I don't think I'll be able to make it on time, what should I do?

We always recommend that you arrive 15 minutes before the meeting point. If you cannot arrive on time, you can inform info@sacalmaboats.com and we will try to relocate the departure whenever possible due to availability and timetables. The company is not responsible for late arrival to the activity due to external reasons.

• What happens if the weather is bad?

If the Captain decides that it is not possible to go out because the conditions imply a risk for the passengers or the boat, an attempt will be made to relocate to another departure. Only if the activity is cancelled and there is no possibility of finding an alternative date will the money be refunded. We strongly recommend that clients always come to the meeting point unless they receive information to the contrary from Sa Calma Boats.

The packet offered as “All included”, includes the corresponding insurance, Skipper, petrol and any security material required by maritime law; In the final price, the corresponding VAT is included.

The reservations confirmed with payment, will be named and with a tracer, these cannot be handed over, sold or transferred to a third person; Only if a family member due to illness cannot make use of the service, with prior written notification to SaCalmaBoats, another family member may make use of same.

The reservations are final and without rebate by SaCalmaBoats, unless due to some technical circumstance, of Force Majeure or Weather conditions making it impossible in this case that the Nautical activity take place; In this case, SaCalmaBoats reserves the right to alter the timetable, date or in this case, the rebate of the amount that was received from the user.

For obvious reasons of organization, satisfaction of our clients, quality of service and in respect of all the clients on board it is the responsability of the client with reservation and his/her obligation to take the necessary means to arrive before and on time for the hour reserved of the activity/activities at the place indicated on the reservation. In the case of delay of the client with reservation, his/her seat or seats may be occupied by other people and/or the activity in course; In these cases the client will have no right whatsoever to rebates and/or compensation. Out of high season SaCalmaBoats will try to change this or these reservations for another trip only when this be possible and without any obligation of the result.

All people undertaking any activity of SaCalmaBoats have the obligation to accept and respect the maritime rules and the rules and regulations of security indicated in the main kiosco and/or indicated by the staff of SaCalmaBoats.

SaCalmaBoats. All rights reserved. All reprinting, even partial and non authorized use without written agreement of SaCalmaBoats is totally forbidden.

The management reserves the right to alter any type of document, conditions of the products offered or prices at any moment without advise.

(*) Complete activity time that is: boarding, out of port, activity, entry to port and disembarkation

The client can cancel their booking up to 24 hours in advance and receive a full refund.

The routes and schedules of the activities may be affected by weather and/or technical reasons, or even be suspended, without any right to compensation. Whenever possible, an alternative day will be offered.

The skipper of the boat will be the one to make the decision to accept or reject the client for reasons of safety in the activity (complexion/age, meteorology, disability or pregnancy).